Πίσω σε πληροφ. ξενοδοχείου

Άριστο 8,3
αποτέλεσμα από 13006 κριτικές

Πρόσφατα σχόλια πελατών

Τύπος επιβάτη

από 13006 κριτικές
  • Κατάσταση/καθαριότητα ξενοδοχείου: 8,8
  • Παροχές 8,1
  • Τοποθεσία 8,4
  • Άνεση/κατάσταση δωματίου: 8,7
  • Απόδοση προσωπικού: 8,3
  • Σχέση ποιότητας-τιμής: 8,0
  • Φαγητό/Δείπνο: 7,6
Επαληθευμένες κριτικές

Chun L.
Χονγκ Κονγκ
18 Ιουλίου 2016
Check in counter
Need to wait about 15mins for check in, jope it would be shorten

Wing C.
Χονγκ Κονγκ
18 Ιουλίου 2016
family trip
late check out at 1:00, but the key is not open the door before 12:00, need call the front desk change the key.....very trouble!

Choon L.
16 Ιουλίου 2016
Good Stay
Spacious room and clean. Very enjoyable stay in Sheraton Grand Macao Hotel.

haresh G.
15 Ιουλίου 2016
would not recommend, confused and rude staff.
staff at this hotel are unhelpful, check out, check in very time consuming . the bed uncomfortable. the staff very confused.

Χονγκ Κονγκ
14 Ιουλίου 2016
Services need improvement
I stayed with Sheraton everytime I go to Macau. This time I used most facilities and dine in restaurants. It is great for families with children. However, the swimming pool design is poor. There are many small pools but not a single big one. The check in is very slow. It took 30 mins for me to check in (from the minute I was in front of the front desk staff till I got my room keys). The staff are all very friendly and polite. But if they are more efficient that's better. The lunch buffet at Feast is not good. I will not go again. I walk into the buffet with NO food in the seafood/sushi/cold cut. I really mean it was completely empty. I had to complain to the duty manager, who was extremely polite and handle our complain very well. The staff is good, but the quality of food was bad.

14 Ιουλίου 2016
Efficiency improvement
Have to improve the efficiency for check in cause need to queue up for long period , but overall very nice

Elise C.
Χονγκ Κονγκ
13 Ιουλίου 2016

Wonryeol Y.
Νότια Κορέα
13 Ιουλίου 2016
good enough overall
some of staff do not English well. free shutles are not good as around others, galaxy, cod, venecian, but nice enough~

Χονγκ Κονγκ
13 Ιουλίου 2016
Big and clean room, very good.

Jeanine K.
12 Ιουλίου 2016
Disappointing service
We kept getting locked out of rooms as our keys wouldn't work. With 2 rooms, you can imagine how much hassle this caused us. Security would take 15 min to come up so we had to go to reception each time. Not fun with a young child and baby in tow. The shower water would go from scalding hot to icy cold without warning, very dangerous esp with children. Pool bathrooms were terribly dirty. Pool menu is limited and not child friendly. Staff did not speak English which made our stay quite challenging. Some were even rude brushing you aside because they didn't understand us. The lobby is chaotic and disorganised. Disappointing on the whole.