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Πίσω σε πληροφ. ξενοδοχείου

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Γκρουπ (84)

Άριστο
8,1
από 727 κριτικές
Κατάσταση/καθαριότητα ξενοδοχείου:
8,2
Παροχές
7,3
Τοποθεσία
8,0
Άνεση/κατάσταση δωματίου:
8,2
Απόδοση προσωπικού:
8,4
Σχέση ποιότητας-τιμής:
8,4
Φαγητό/Δείπνο:
7,2

6 BOWEI L.
Taiwan
28 Νοεμβρίου 2014
The room is not as good as expected
Location , friendly staffs

6,7 Sir S.
Philippines
01 Δεκεμβρίου 2014
good location, annoying hard selling
location
we were given free room upgrade to family suite. beds were hard. old toilet. once you arrive at the hotel, dont make the same mistake like we did. they will ask you if you have booked halong bay tour just inform them that you have made reservations, they will try to hard sell their tours to you and will keep you waiting in the lobby listening to their annoying hard sales talk!! took us 30-45 mins before we were able settle in our room, and this is when (out of frustration) we just agreed to book their damn tour. if in any case you find yourself in this situation, avoid booking their budget halong tour, their tour operator/partner was just awful.

9,3 Rachelle M.
Philippines
21 Νοεμβρίου 2014
Great stay at Serenity Hotel
staff, cleanliness, value for money
It was great, very clean, the room was spacey, the staff were friendly. The only negative thing I could say was the communication, I don't get any response and confirmation when I tried to contact them via website and email for airport transfer and tour packages, I had to call them using ILD. BUt everything went okay anyway, they booked me for the transfer and day tours. Overall, our stay was great. I will definitely go back.

7,3 Heather M.
United States of America
02 Νοεμβρίου 2014
Good Location, Disappointing Rooms
Staff, Location, Food
The staff was amazing and the location was great. The hotel was surprisingly quiet, in a less touristy neighborhood in the Old Quarter, but still very close to tourist attractions and shopping. The staff were amazing - extremely helpful and very friendly. Only complaint: our rooms were not up to par. We booked two attached rooms, and the pictures were very misleading. Our rooms were not attached! They were in the same hallway, but there was no small lounge/living room joining the two spaces. Luckily this was not a huge issue for us. Also, the rooms were a little gross. Walls were scuffed, floors were a little dirty, bathrooms were a little gross. It wasn't anything we couldn't deal with though. The bedding was cleaned, but the rooms aren't overly inviting. Also, our rooms were drastically different in size. The beds are very firm, so do not book if you need a soft mattress.

7 Kiyoshi S.
Japan
03 Νοεμβρίου 2014
The entrance of the old town
good location
Located the entrance of the old town. Not only the old town, you can walk almost every sightseeing place, including Ho Chi Minh Mouslem. you can catch taxis near the hotel. If you stay center of the old town, it is hard to find taxi(motorcycle taxi are plenty). So it is big pro for this hotel

7,3 Jeffrey H.
Australia
25 Οκτωβρίου 2014
Hanoi
Staff, location,
The staff were very helpful and polite and nothing was to much trouble. The location was an easy walk to most things we wanted to see. If I was to fault anything it would be the shower needed the shower head in our room was broken and mould in the shower needed cleaning.the hotel was clean and in good condition for a budget accommodation Mattresses were very hard but this is a constant issue we found all over Vietnam.

6,7 Matej P.
Slovenia
26 Οκτωβρίου 2014
Superior, deluxe, queen = same same
Breakfast, helpfull staff, /
Hotel posted photos from different rooms to all rooms. Deluxe and queen rooms are decent, superior room is small and does not have a window. Lee was really helpful and nice. Rooms are well equipped but AC smells real bad so it's useless.

3 Kellie W.
Australia
23 Οκτωβρίου 2014
Don't ever book a room at this hotel!
Terrible actually. We were so glad to leave. Apart from the staff not having a clue, to the bathrooms all leaking profusely, the safety deposit boxes able to be removed from your closet, And the dank wet carpets in the hall. It really has nothing going for it.

7,7 Hai D.
Vietnam
10 Ιουνίου 2015
Hotel with the reasonable price
Reasonable price, very close to the center and friendly staff
I spent one night at the hotel. The hotel is very close to the center and completely worthy of the price of money

9,3 Jonghun L.
South Korea
22 Οκτωβρίου 2014
what a clean hotel
very clean, good location, and friendly staffs
A little far from long bien bus stop but very good to stay. Everything was clean even the room was small. I stayed 9th floor room so I needed to walk from 7th to 9th by foot because of no elevator over 7th floor. I stayed happily and enjoyed fresh fruit having breakfast in the dining room. The hotel manager gave me a map and lots of info about the area so I could go Bun bo nam bo, the famous restsurant. I recommend this hotel strongly.